Preserving & enriching a world worth seeing
Our sustainability strategy is built on the vision of helping to preserve and enrich a world worth seeing. Our company purpose is “to open up the world for those who want to see”.
As one of the world’s largest travel retailers and corporate travel managers, we recognise our responsibility to help preserve the places we love while enriching our people, destinations and communities.
The world is changing and our industry is changing with it. This means focusing on reducing the environmental impacts of travel while continuing to deliver unique travel experiences for generations to come. We will leverage our people and partnerships to facilitate informed choices, helping customers reduce their impact and working towards actions that benefit our people, destinations, and communities. We will work with our suppliers and industry partners to set sustainability targets and influence a lower carbon travel industry. Our sustainability framework has been developed to guide our efforts across five pillars.
Our People
FCTG is a people business, our number one philosophy is “our people” and that philosophy applies when it comes to our sustainability strategy. Our sustainability story starts with our people and our commitment to prioritise our people’s, health and wellbeing while preserving the places we love.
Key objectives:
1. Connection & culture
2. Growth & development
3. Purpose and community
Our Partners
Our sustainability story continues with our partners and our commitment to collaborate with our suppliers and industry partners to promote a lower carbon travel industry.
Key objectives:
1. Sustainable supply chain
2. Sustainable product development
3. Community based travel
Our Customers
It is our customers that will ultimately make the responsible choices that will see us make the greatest impact. We have a commitment to our customers to facilitate informed choices, helping our customers reduce their impact on the planet.
Key objectives:
1. More sustainable travel product choices for all customers
2. Technology solutions to measure customer environmental impact
3. Responsible travel education
Our Planet
We will focus on reducing the environmental impacts of travel while delivering unique travel experiences for generations to come.
Key objectives:
1. More sustainable travel product choices for all customers
2. Technology solutions to measure customer environmental impact
3. Influencing sustainable behaviour across our value chain
Our Principles
We will create a culture of collective action and accountability ensuring that everyone is involved and responsible for preserving and enriching a world worth seeing.
Key objectives:
1. Transparent and ethical behaviour
2. Clear accountability and responsibility
3. Compliant and meaningful reporting
Memberships and Partnerships
FCTG is committed to working with key industry and global organisations who are aligned with vision of preserving and enriching a world worth seeing.
We also participate in external sustainability reporting and rating platforms, and continually work to improve our scores against their benchmarks. These platforms include:
- EcoVadis;
- Carbon Disclosure Platform (CDP); and
- United Nations Global Compact - Communications on progress (COP).
United Nations Global Compact
FCTG has been a proud member of the United Nations Global Compact since 2017.
GSTC
In FY23, we were pleased to become a member of the Global Sustainable Tourism Council (GSTC) that manages the global sustainable tourism standards, known as the GSTC Criteria.
UN's Sustainable Development Goals
The UN's sustainable development goals (SDGs), also know as 'the global goals', are a set of 17 ambitious goals developed to achieve a better future for all. These goals were developed in 2015 for realisiation before 2030. FCTG is taking steps, where relevant, to align our strategies and actions with these goals.
United Nations Global Goals
The Sustainable Development Goals (SDGs), also known as “the Global Goals”, are a set of 17 ambitious goals developed to achieve a better future for all. The goals were developed in 2015 for realisation before 2030. FCTG is taking steps to align its strategies and actions with these goals.
Our People
We will prioritise our people’shealth and wellbeing while preserving the places we love.
Prioritising the health and wellbeing of all of our team members.
Promoting representation of women at all levels in our business.
Creating diverse, equitable & inclusive workplaces.
Our Partners
We will collaborate with our suppliers and travel industry partners to promote a lower carbon travel industry.
Collaborating to work towards a lower carbon travel industry.
Working toward making a positive impact on the destinations we travel to.
Working with industry partners to promote travel that benefits people and planet.
Our Customers
We will facilitate informed choices, helping our customers reduce their impact on the planet.
Educating our people and customers on how to be a responsible traveller.
Our Planet
We will focus on reducing the environmental impacts of travel while delivering unique travel experiences for generations to come.
We are committed to transitioning to purchase renewable energy by 2028.
Reducing our overall emissions in line with our net zero journey.
Investment in natural climate solutions.
Our Principles
We will create a culture of collective action and accountability, ensuring that everyone is involved and responsible for preserving and enriching a world worth seeing.
Establishing strong governance to achieve our objectives.
Tread lightly and travel responsibly
Flight Centre Travel Group is committed to promoting and selling travel that respects human rights, the environment, and social equality – we have embodied this commitment in our Responsible Travel Charter.
We encourage friends, family, and our customers to tread lightly when they travel with the Five Responsible Travel Tips. Join us on our journey of responsible travel with these 5 simple actions.
1. CONSERVE water
Much of the world suffers from a shortage of clean water so we can help by reusing hotel towels, taking short showers and turning off the tap!
2. REDUCE your waste
Ditch the plastic bag, refuse unnecessary packaging, dispose of your waste responsibly and pick up rubbish too! Recycle as much as possible.
3. GO LOCAL
Enjoy locally owned and operated restaurants and bars. Shop in the local markets and stores and utilise the expertise of local guides when booking tours or activities.
4. CARE ABOUT the wildlife
Take a ‘look but don’t touch’ approach to wildlife activities and avoid any attractions that involve ‘performance’, riding or closely engaging with wild animals.
5. RESPECT the local people and culture
Along with obeying local laws, this relates to dressing and behaving in a manner appropriate to the community.
Sustainability News
Stay up to date with our progress
To see how we are progressing on our sustainability journey please refer to our communication on progress reports below. A new report is expected in early 2024.
Sustainability Reports
Sustainability Report 2023
Download the report by clicking the button below.
Sustainability Report 2021
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Communication on Progress
Communication on progress 2019
Download the report by clicking the button below.
Communication on progress 2018
Download the report by clicking the button below.