Preserving & enriching a world worth seeing
Our purpose is to open up the world for those who want to see. As one of the world’s largest travel retailers and corporate travel managers, we recognise our responsibility to preserve the places we love while enriching our people, destinations and communities.
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The world is changing, and our industry must change with it. This means focusing on reducing the environmental impacts of travel while delivering unique travel experiences for generations to come. We will leverage our platforms, people and partnerships to facilitate informed choices, helping customers reduce their impact and ensuring our actions benefit our people, destinations and communities.
We will work with our suppliers and industry to set sustainability targets and influence a lower carbon travel industry.
Our People
FCTG is a people business, our number one philosophy is “our people” and that philosophy applies when it comes to our sustainability strategy. Our sustainability story starts with our people and our commitment to prioritise our people’s, health and wellbeing while preserving the places we love.
Key objectives:
1. Growth & development
2. Connection & culture
3. Purpose and community
Our Partners
Our sustainability story continues with our partners and our commitment to collaborate with our suppliers and industry partners to promote a lower carbon travel industry.
Key objectives:
1. Sustainable supply chain
2. Sustainable product development
3. Community based travel
Our Customers
It is our customers that will ultimately make the responsible choices that will see us make the greatest impact. We have a commitment to our customers to facilitate informed choices, helping our customers reduce their impact on the planet.
Key objectives:
1. Sustainable product choices for all customers
2. Technology solutions of our customers to track, measure and reduce the impact of their travel
3. Responsible travel education
Our Planet
We will focus on reducing the environmental impacts of travel while delivering unique travel experiences for generations to come.
Key objectives:
1. Net Zero by 2050 (Science based target committed)
2. Investment in carbon compensation solutions
3. Influencing environmentally sustainable behaviour across our people, partners and customers
Our Principles
We will create a culture of collective action and accountability ensuring that everyone is involved and responsible for preserving and enriching a world worth seeing.
Key objectives:
1. Transparent and ethical behaviour
2. Clear accountability and responsibility
3. Compliant and meaningful reporting
Memberships and Partnerships
FCTG is committed to working with key industry and global organisations who are aligned with our commitment of preserving and enriching a world worth seeing.
We have committed to set a science-based target through the Science Based Targets initiative.
United Nations Global Compact
FCTG has been a proud member of the United Nations Global Compact since 2018.FCTG supports the Ten Principles of the United Nations Global Compact on human rights, labour, environment and anti-corruption. We are working toward making the principles part of the culture and day-to-day operations of our company, and to engaging in collaborative projects which advance the broader development goals of the United Nations, particularly the Sustainable Development Goals.
GSTC
At FCTG, we believe we can make positive change however we can’t do it alone; we need to work together as an industry. This is why we are excited to become a member of the GSTC, joining the global community to collaborate on sustainable travel initiatives that support our vision of preserving and enriching a world worth seeing. The Global Sustainable Tourism Council® (GSTC®) establishes
and manages global sustainable standards, known as the GSTC Criteria. The Criteria are designed to be adapted to local conditions and supplemented by additional criteria for the specific location and activity.
CAPA
To empower clients, FCM Consulting has joined forces with CAPA - Centre for Aviation (CAPA), one of the most trusted sources of market intelligence for the aviation and travel industry and their partner, Envest Global, to unveil a new, first in class approach for clients to help them address their environmental aims when planning business travel. FCM have devised an industry-first service that pairs their methodology alongside insights from the CAPA - Envest Airline Sustainability Benchmarking Report which goes beyond the typical single CO2e metric typically used for sustainability calculations.
United Nations Global Goals
The Sustainable Development Goals (SDGs), also known as “the Global Goals”, are a set of 17 ambitions goals developed to achieve a better future for all. The goals were developed in 2015 for realisation before 2030. FCTG is taking steps to align its strategies and actions with these goals.
# 3 Good Health and Wellbeing
FCTG have supported the good health and wellbeing of our team members globally by creating the Healthwise Global business along with ensuring all of our people have access to both mind and body health and wellness facilities and online tools.
# 5 Gender Equality
Womenwise was established in 2015 by a group of Flight Centre's senior female leaders, to inspire all women by showcasing opportunity, providing role-models and offering structured support.
# 7 Affordable and clean energy
FCTG have a goal to purchase renewable electricity equivalent to 100 percent of our power needs across our 25 countries by 2028.
# 12 Responsible consumption and production
FCTG have a commitment to facilitate informed choices for our customers to be able to travel more responsibly by developing sustainable travel product, technology for our customers to be able to track and measure their impact.
# 13 Climate action
FCTG have committed to the Science Based Target initiative and have a Net Zero Target of 2050.
# 17 Partnerships for the goals
FCTG collaborates with our suppliers and industry partners to promote a lower carbon travel industry.
Tread lightly and travel responsibly
Flight Centre Travel Group is committed to promoting and selling travel that respects human rights, the environment, and social equality – we have embodied this commitment in our Responsible Travel Charter.
We encourage friends, family, and our customers to tread lightly when they travel with the Five Responsible Travel Tips. Join us on our journey of responsible travel with these 5 simple actions.
1. CONSERVE water
Much of the world suffers from a shortage of clean water so we can help by reusing hotel towels, taking short showers and turning off the tap!
2. REDUCE your waste
Ditch the plastic bag, refuse unnecessary packaging, dispose of your waste responsibly and pick up rubbish too! Recycle as much as possible.
3. GO LOCAL
Enjoy locally owned and operated restaurants and bars. Shop in the local markets and stores and utilise the expertise of local guides when booking tours or activities.
4. CARE ABOUT the wildlife
Take a ‘look but don’t touch’ approach to wildlife activities and avoid any attractions that involve ‘performance’, riding or closely engaging with wild animals.
5. RESPECT the local people and culture
Along with obeying local laws, this relates to dressing and behaving in a manner appropriate to the community.
Sustainability News
Stay up to date with our progress
To see how we are progressing on our sustainability journey please refer to our communication on progress reports below. A new report is expected in early 2024.
Communication on progress 2018
Download the report by clicking the button below.
Communication on progress 2019
Download the report by clicking the button below.
Sustainability Report 2021
Download the report by clicking the button below.