FCM ties up with strategic partners to kickstart Digital Health Credential Programme

Leading global travel management company FCM Travel Solutions has tied up with strategic partners including Fullerton Health to kickstart a Digital Health Credential Programme. Through the partnership with Fullerton Health, FCM customers will get access to affordable rates for PCR and serology tests that are one of the lowest in the market. Additionally, FCM is partnering with a third-party technology provider to develop a FCM Travel Portal that will integrate a digital health wallet to display test certificates and vaccination results. This could potentially allow travellers to enter Singapore fuss-free with faster immigration clearance. 

FCM is the first TMC in market to kickstart a Digital Health Credential programme aimed at demonstrating technologies to help business travellers get back on the road in a safe and seamless manner. This drive for a more safe, resilient and sustainable travel future is what prompted the travel management company to start the conversation with like-minded partners such as Fullerton Health.

“The FCM-Fullerton Health partnership brings together an alignment of both company’s goals and allows us to exemplify the commitment in putting our customers at the heart of all we do,” said Bertrand Saillet, Managing Director for FCM Travel Solutions in Asia. “Through this collaboration, we have simplified the travel journey for customers who can use FCM as a one-stop shop to not only make flight and accommodation bookings for their trips but also PCR and serology tests.”

In line with its company purpose of providing affordable and accessible care for all in Asia-Pacific, Fullerton Health has embarked on a series of innovation projects and opened up new channels of collaboration throughout the pandemic to introduce new services to support clients and partners. 

Dr Walter Lim, Deputy Managing Director (Singapore), Fullerton Health said, “Fullerton Health seeks to play its part at supporting the reopening of economy and at the same time facilitating safe travel in our region and beyond. As borders open, we hope to provide trusted access to COVID-19 testing in the nine Asia-Pacific markets where Fullerton has a presence. We are privileged to have a leading travel management partner in FCM who is adopting a holistic approach to support business travellers’ needs in this new travel environment.”

With the pandemic still relatively unstable in several countries, FCM recognises that business travellers have continued to remain cautious on restarting their travel plans. That is why it has continued to invest in critical activity, including product research and development, to enhance customer-facing tools as part of its Duty of Care commitment towards its customers throughout Covid-19 and instil confidence into the industry.

An extension of this commitment is the development of the FCM Travel Portal. Created in collaboration with a third-party technology partner who specialises in digital identities and credentials, the goal is to provide a comprehensive platform to establish greater assurances in ensuring authentic COVID test results. This would also enable faster and automated verification processes to allow for quicker processing of passengers, and potentially lead to express lanes at airport customs. This means that FCM customers and their travellers will have a smoother and faster immigration clearance when entering Singapore.

A Digital Health Wallet will be integrated within the FCM Travel Portal and is designed to function as a consolidated traveller profile system which allows FCM customers to be registered on for issuance of digital health certificates. Travellers will also have access to a list of accredited healthcare institutions that are able to issue digital health certificates. With specific Covid vaccines recently approved by various countries, travellers who choose to be vaccinated will also be able to include their vaccine status in the portal. The Travel Portal is expected to be launched in January 2021.  

Bertrand added, “It is extremely important to partner with key private and public institutions to form an ecosystem that works together to operationalise cross-border travel. Many players in the travel industry from tourism organisations and airlines, to hotels and TMCs have embarked on digital health credential projects and the reality is that many challenges lie ahead of us. The solution may not be straightforward and would probably require many more months of discussion and tests, however the process is an essential part of this transition into developing a safe and responsible cross-border travel system that works.
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About FCM Travel Solutions:

FCM Travel Solutions is one of the largest travel management companies in the world, and the flagship global business travel division of Flight Centre Travel Group. FCM’s network spans 97+ countries, employing over 6000 staff. At the heart of FCM’s business model are our highly experienced people who operate in small teams and are empowered to deliver exceptional customer service to their clients. We never use call centres. The combination of our people’s expertise, supplier relations, unrivalled negotiating strength and innovative technology solutions, has positioned FCM as a leading business travel partner for large national, multi-national and global corporations. For the last ten consecutive years FCM has been named the World’s Leading Travel Management Company at the World Travel Awards. www.fcmtravel.com

About Fullerton Health:

Fullerton Health is a leading integrated health system in the Asia Pacific region. Founded in Singapore in 2010, today the Company serves clients through over 500 healthcare facilities and a large global network of healthcare providers across nine markets in Asia Pacific. Fullerton Health’s value proposition is the integration of healthcare service offerings with customized management and advisory capabilities, in line with its purpose to deliver affordable and accessible care for all in Asia Pacific. For more information on Fullerton Health, please visit https://www.fullertonhealth.com/

Media Contact:
Jaime Kuek
Corporate Communications
FCM Travel Solutions, Asia
+65 9113 1058