We are not an overnight success story. Our success happened over many years of persistence and hard work by a lot of people…many of whom still work with us today after many decades.
A clear set of values and a tried and tested business model are core to the FCTG DNA and have enabled scalable growth, from the original double decker bus in the 70s, to discount airfares in the 80s, through to quadrupling the number of shops and increasing profit from $4.4 M to $43M in the 90s. And then even into the 2000s, a worldwide financial crisis in 2008 could not stop FCTG’s genetic predisposition to continue to grow, with nearly 3000 shops in 14 countries and a cracking $345M in profit by 2016.
The backbone of Flight Centre’s organisational structure is the stone age concept of Family, Village, Tribe. Our structure is simple, lean, flat and transparent, with accessible leaders. Our business model is centred on being one of the world’s best and biggest small business operators. When it was implemented in the mid 1990s, it would become the most significant crossroad for the company’s evolution, providing the framework for Flight Centre to make the transition from small company to big corporation without imploding. It also set the benchmark in corporate excellence and even today, companies look to Flight Centre as a business model for its successful organisational structure.