Flight Centre Leaders to Master New Skills As Business School Takes Off

Flight Centre is investing in its next generation leaders, with the launch of an innovative new workplace development program.

More than 70 of the company’s area leaders from Australia and New Zealand are now “mastering” the skills that will allow them to improve their work performance as part of an Area Leader Development Program offered by the William James School of Business.

Under the program, the area leaders will earn masters professional degrees via action learning in management in 13 to 16 months.

Other Flight Centre Limited employees throughout Australia – from sales consultants to senior management – can also take part in programs offered by the William James School of Business and earn professional qualifications within the workplace.

Flight Centre Limited executive chairman Graham Turner said the area leader program would help the company’s next generation leaders develop the skills required to improve business performance and progress through the company’s ranks.

“Area leaders are crucial to our business because of their hands-on involvement with our team leaders and people in the front-end shops and support businesses,” he said.

“Better area leaders will in turn develop better team leaders, so the benefits will be seen in all levels of the company.”

Flight Centre launched the William James School of Business last year to allow employees to gain professional qualifications in management and leadership within the workplace.

The school’s first five graduates will receive their honours at a special ceremony in Brisbane this weekend.

Shelley Dixon, Luisa Sanelli and Anne Brown will graduate with Bachelor of Management degrees, while Carlene Gillie and Leanne Mousley will graduate with Masters of Management degrees.

In addition, Mr Turner will receive an honorary qualification?????

William James School of Business dean Danny Hovey said the graduates had demonstrated their abilities to provide breakthrough solutions to significant workplace problems using action research techniques supported by critical thinking, reflection and proving that the solution worked.

“Under action learning, participants gain valuable professional skills by working on real problems in real time, then writing up their learnings,” Mr Hovey said.

“As a company, Flight Centre places great emphasis on developing its people both professionally and personally.

“The William James School of Business is an important element in this strategy because its programs help people develop the skills required to progress through the company and to achieve their professional goals.”

The school is named after William “Bill” James, one of Flight Centre’s founders. Mr James was formerly a director of Flight Centre Limited and remains a major shareholder in the company.

Photo Opportunity
When: Saturday, November 26, 2.30-4.30pm
Where: Marriott Hotel Brisbane